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Quality #2:“Cure” precedes “Prevention”
This is the second part of a 12-part series titled #QUALITYtweet – 12 Ideas to Build a Quality Culture. This series will provide 12 relevant insights on how organizations can improve their quality...
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Quality #8: Best Practices are Contextual
Welcome to the eighth post in this 12-part series on QUALITY, titled #QUALITYtweet – 12 Ideas to Build a Quality Culture. Here are the first seven posts, in case you would like to go back and take a...
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Quality #10: Inspection can be a waste if…
Welcome to the tenth post in this 12-part series on QUALITY, titled #QUALITYtweet – 12 Ideas to Build a Quality Culture. Here are the first nine posts, in case you would like to go back and take a...
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Lessons From Our Past
I have been riding the Massachusetts Bay Transportation Authority (MBTA) Commuter rail service for 5 years and the service has not changed much in this time, but year on year the cost of a ticket...
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Should you satisfy your customers?
Almost every business book talks about satisfying the customer. Every business guru touts this. But no one seems to be asking the question – If we satisfy the customer, how will he keep coming back?...
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7 Key Strategies for designing an Analysis based Company
In today’s fast changing environment being an analysis based company is critical to survival and profitability. Different industries will have different needs for analysis but there are some key...
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Why the iPad2 and a good datacenter might be all you’ll need!
Not that one would be able to tell the difference, but I’m writing this article while flying back to San Francisco from a great week of meetings in New York, and I’m absolutely convinced of two things:...
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The Soul of a Project #32: Humility, Courage and Discipline
“What do I do when overwhelmed and projects pull me in several directions?” That is a common question. The short answer is, “Practice humility, courage, and discipline.” Humility is simply appreciating...
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